Frequently Asked Questions
What process do you use to clean carpets?
The preferred cleaning method used is the “hot water extraction” method; also known as “Steam Cleaning”. Royal Steam Inc. uses “truck mounted” machines that produce more power and hotter water, resulting in better cleaning results.
How long does the carpet take to dry?
The normal drying time is from 4 to 8 hours depending on the degree of soiling and the outside humidity.
Does your cleaning process soak the backing of the carpet?
No, although our process rinses the carpet deep down, moisture does not penetrate the backing of the carpet. With our powerful truck mounted powered equipment, your carpet is thoroughly rinsed, but left only damp to the touch.
Can you get rid of the pet odour/urine from my carpet?
Pet odour is a very common problem most pet owners have. The problem with pet odour is that it can be much deeper than it first appears. Pet urine can easily soak through the backing of the carpet into the padding underneath. In more severe cases the urine can penetrate into the sub-floor beneath the padding. This creates a multi-layered issue. The urine also provides for the growth of bacteria. This in turn contributes to a worsening of the odour problem and can contribute to permanent color loss of the carpet fibres. If left untreated for a period of time, pet odour can become absorbed into many of the porous materials in your home. Draperies, upholstered furniture, baseboards, even the concrete foundation are just a few of the materials that can absorb these odours. Royal Steam Inc. offers a range of solutions to help you solve your pet odour problems.
How often should I clean my carpets and furniture?
For households that do not have pets, young children or heavy traffic, we recommend that you have them cleaned regularly every 6 to 12 months. For households with pets, children and heavy traffic, we recommend that you have them cleaned regularly every 3 to 6 months.
Is it necessary to be home while my carpet and/or furniture are being cleaned?
It is not necessary that you be home while your carpet is cleaned because our carpet cleaners are professional, fully trained, reliable and insured. However, we do recommend that someone be home before we begin cleaning to discuss carpet care issues pertaining to your carpets and upholstery.